Welcome

Whatever your role, we're ready for you

Learning paths are customized to reflect the core workflows of each customer group. They offer a suggested order for your journey and feature links to how-to articles, short video tutorials, on-demand recorded webinars, and more. Follow the steps outlined in order, or use them as a reference or checklist for later. Wherever you go, we're right here with you.

New Broker

Get your office setup
for success.

Team working in a real estate brokerage.

New Agent

Learn the core functions of
your new tools.

Real estate agent looking up a buildings in New York City.

New Appraiser

Make appraisals easy with OneKey MLS tools.

Real estate appraiser looking a house in Queens, New York.

New Team

Learn how to maximize your team experience.

Group of real estate brokers having a casual meeting.

First steps for every new customer

Female real estate agent watching training videos on her laptop.
  • After your association processes your application, you'll receive a welcome email from the association with important information about their individual orientation requirements.

    Shortly after this notification is sent you'll receive a separate email with your intial MLS login ID. OneKey MLS uses multi-factor authentication (MFA) to ensure secure access for everyone. Learn how to set up your multi-factor authentication. 

  • The log in process differs depending on your association affiliation. Follow the link below for help logging in. Remember your initial log in will be when you establish MFA. These instructions address subscequent log ins.

    LIBOR Members

    HGAR Members

  • The OneKey MLS End User License Agreement (EULA) details the rights, limitations, and responsibilities of both OneKey® MLS LLC and its Participants/Subscribers. Every new customer must sign the EULA before gaining access to OneKey MLS. After your EULA is reviewed and signed you'll gain full access to OneKey MLS tools and technology. EULAs are signed every 2 years subsequently.

    Help signing the EULA

    EULA FAQs

  • Accuracy and compliance matters, and as a new customer, we encourage you to familiarize yourself with OneKey MLS policies and procedures to ensure everyone abides by the same guidelines and keeps the information in the MLS accurate and compliant with local, state, and federal guidelines. To help you get started, use these helpful links:

    Learn about common accuracy and compliance issues

    Status Definitions

    Property Type Definitions

    OneKey MLS Rules and Procedures

  • Get oriented so you know what resources are included with your subscription and where to find them. 

    After you've logged in, you'll reach the OneKey dashboard with helpful News & Updates, Notifications, and Inbox. Your MLS Tools will be available via screen widgets on the dashboard. Some of the processes and options will depend on your association affiliation: LIBOR or HGAR.

    Learn how to Navigate the Matrix Dashboard

    Learn how to navigate the main menu in Matrix