Welcome Center
Unlock your success with OneKey® MLS Tools and Technology!
First Steps for Every New Customer
Step 1: Setting up Multi-Factor Authentication (MFA)
After your association processes your application, you'll receive a welcome email from the association with important information about their individual orientation requirements.
Shortly after this notification is sent you'll receive a separate email with your intial MLS login ID. OneKey MLS uses multi-factor authenticaion (MFA) to ensure secure access for everyone. Learn how to set up your multi-factor authentication
Step 2: Logging In
The log in process differs depending on your association affiliation. Follow the link below for help logging in. Remember your initial log in will be when you establish MFA. These instructions address subscequent log ins.
Step 3: Completing EULA
The OneKey MLS End User License Agreement (EULA) details the rights, limitations, and responsibilities of both OneKey® MLS LLC and its Participants/Subscribers. Every new customer must sign the EULA before gaining access to OneKey MLS. After your EULA is reviewed and signed you'll gain full access to OneKey MLS tools and technology. EULAs are signed every 2 years subsequently.
Step 4: Understanding Accuracy Matters
Accuracy and compliance matters, and as a new customer, we encourage you to familiarize yourself with OneKey MLS policies and procedures to ensure everyone abides by the same guidelines and keeps the information in the MLS accurate and compliant with local, state, and federal guidelines. To help you get started, use these helpful links:
Learn about common accuracy and compliance issues.
Step 5: Learning the Lay of the Land
Get oriented so you know what resources are included with your subscription and where to find them.
After you've logged in, you'll reach the OneKey dashboard with helpful News & Updates, Notifications, and Inbox. Your MLS Tools will be available via screen widgets on the dashboard. Some of the processes and options will depend on your association affiliation: LIBOR or HGAR.
Learn how to Navigate the Matrix Dashboard
Learn how to navigate the main menu in Matrix
Ready for the Next Steps? Find Solutions Tailored to You.
Whatever your role, we're ready for you! Click on the learning path tailor-made for you!
Learning paths are customized to reflect the core workflows of each customer group. They offer a suggested order for your journey and feature links to how-to articles, short video tutorials, on-demand recorded webinars, and more! Follow the steps outlined in order, or use them as a reference or checklist for later. Wherever you go, we're right here with you!
Learning for Every Kind of Learner
Learning Links
Easy Access Learning Supports
- Accuracy Guide Coming Soon
- OneKey MLS Rules and Procedures
- What's Included in Your Subscription Coming Soon
- Status Definitions
- Property Type Definitions
Help When You Need It
24/7 Searchable Help
OneKey MLS Success Team
Monday-Friday
9 AM - 5 PM
1-888-663-5392 (1-888-ONEKEY-2)