OneKey® MLS Welcomes James Gaughan as Customer Engagement Learning and Outreach Manager
Tricia Chirco • June 6, 2025
Gaughan Makes the Complex Simple
OneKey® MLS is excited to welcome their newest staff member, James Gaughan, to the team. James is passionate about helping real estate professionals succeed by making technology approachable, useful, and aligned with their day-to-day needs. With a background in public speaking, training, and digital strategy, he has built a career focused on guiding others through change with confidence and clarity.
Known for his ability to turn complex tools into practical solutions, James thrives on making technology feel less overwhelming and more empowering. Whether leading workshops, hosting webinars, or working one-on-one, he creates environments where learning is engaging and actionable—meeting professionals where they are and helping them move forward.
When he's not working, James stays busy as a proud father of three. He enjoys traveling with his family, spending time in the garden, and leading his local soccer club as both a coach and president.
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Update your listing photos to reflect the season.
Caroline Andree is having a full circle moment. Starting her career in the MLS industry at Stellar MLS, she discovered her passion for connecting people, processes, and technology to create streamlined ways of working. Those skills served her well in roles in the death care technology space leading transformative projects that brought structure, empathy, and innovation to an industry ready for change. The OneKey® MLS team is excited to bring the benefits of Caroline’s expertise in automation, onboarding, and customer success to the Greater New York Metropolitan real estate community. In her new role, Caroline will collaborate with internal partners and external vendors to strengthen customer adoption of OneKey’s premium products and streamline workflows that help real estate professionals work smarter, not harder. Her superpower of seeing the systems beneath chaos - transforming complexity into clarity and building frameworks that empower both teams and end users to thrive--embodies OneKey’s values of service, innovation, collaboration, and adaptability , supporting the company’s vision to connect professionals and consumers with unparalleled data and solutions . Caroline’s personal philosophy— “Be kind, do good, listen in the moments of quiet” —reflects her belief that lasting progress requires both compassion and accountability and echoes OneKey’s commitment to integrity . Outside of work, Caroline enjoys journaling, various methods of crafting, being the “spooky friend”, and time with her family.
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OneKey® MLS, the largest multiple listing service in New York, today released its September 2025 residential market statistics, revealing continued stability in home prices and modest gains in sales activity across the New York regional area.
Our customer-facing teams regularly receive feedback and suggestions to improve our local customers' user experience. This information is compiled, assessed by our advisory task force, and then used to drive enhancements and fixes in our technology solutions.
Scott Clark is a OneKey MLS Product Manager with extensive experience in computer security .
The August 2025 housing market across the OneKey® MLS regional coverage area demonstrated steady momentum, with notable month-over-month price gains in several counties despite a modest dip in overall closed sales.
Sunil Anthony is Director of Innovation at OneKey MLS with over twenty years experience in technology. Artificial intelligence (AI) is no longer a futuristic concept; it’s here, and it’s transforming the real estate industry. From writing property descriptions to analyzing market data, generating photo descriptions, AI can help REALTORS® save time, work more efficiently, and unlock new opportunities for client service. But with new technology comes new questions: Is AI safe? Is it reliable? Could it put my clients or my business at risk? As part of REALTOR® Safety Month , let’s explore the realities of AI in real estate and outline practical steps you can take to use it both effectively and responsibly.
OneKey® MLS, the largest multiple listing service in New York, has released its July 2025 Market Report, revealing a continued upward trend in home prices across the region, even as overall sales activity slows.
At OneKey MLS we appreciate our customers every day, but recently we asked staff to nominate customers for their standout efforts in the following categories:
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OneKey® MLS, the largest MLS in New York, has released its latest regional housing market report, showing a slight dip in closed sales activity while inventory challenges continue to shape conditions across the New York metro area.